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Privacy Policy

Effective Date: [1st September 2025]

Nexus Payment Sdn. Bhd. (“we,” “our,” “us”) is committed to protecting the privacy and security of the personal and financial information of our users (“you,” “your”). This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our payment gateway services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Financial Information: Bank account details, credit/debit card details, payment transaction history.
  • Technical Information: IP address, device type, operating system, browser type, and usage data.
  • Compliance Information: Documents for identity verification (e.g., government-issued ID, KYC details) as required by law.

2. How We Use Your Information

We use your information to:

  • Process and facilitate payments securely.
  • Verify your identity and comply with legal/regulatory requirements.
  • Prevent fraud, unauthorized transactions, and other illegal activities.
  • Improve our services, customer support, and user experience.
  • Communicate with you regarding transactions, updates, and security alerts.

3. How We Share Your Information

We do not sell or rent your information. We may share information only with:

  • Banks, card networks, and payment partners to process transactions.
  • Regulatory authorities to comply with applicable laws.
  • Trusted third-party service providers (e.g., fraud detection, cloud hosting) under strict confidentiality agreements.
  • Law enforcement agencies when required by law.

4. Data Security

We implement strict security measures including encryption, tokenization, firewalls, and secure servers to protect your personal and financial data. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your information only as long as necessary for business, legal, or regulatory purposes. Once no longer required, data is securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or update of inaccurate information.
  • Request deletion of your data (subject to legal obligations).
  • Opt out of non-essential communications.

7. Cookies and Tracking

Our website and apps may use cookies and similar technologies to improve user experience, track performance, and secure transactions. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: support@nexuspay.pro
📞 Phone: +60 10 950 1128
🏢 Address: Level 12, Two Office Tower, SUNWAY VELOCITY, 158, Jalan Peel, Maluri, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur